Please notify us of packing discrepancies upon receipt of your order. If you need to return a part, please call us for return approval with in 14 days. We have a flexible return policy on items we have in our inventory stock, and we do not typically charge restocking except in some cases of delayed return or when we have already restocked the part.

Special order parts are a different matter.  We are ruled by each factory's return policy and it is different from factory to factory.  Most OEM parts and electrial or electronic parts are not returnable under most circumstances. Any parts ordered from Japan or Germany are not returnable. Other US made parts maybe returnable to the factory however, restocking charges run about 30%- so be careful when ordering special parts out of stock.

Many press rollers are no longer stocked on factory shelves and must be specially made for you. Allow 2 weeks up to 6 weeks for delivery. Special make rollers require prepayment and once in production, special make rollers can not be cancelled without factory approval and will result in a restocking charge as well as applicable shipping costs and credit card fees.