Policies


Shipping Policy

• No minimum parts order is required.  Flat rate shipping charge is $10.95.
• In stock parts are shipped same day or next day.  Tracking number is furnished at the time of shipping.
• Out of stock parts typically ship in 7-10 days. Expidited service is always available.
• Rollers must be shipped by UPS.  Exchange cores are required for all rollers we sell.
• Freight collect service is not available at this time.
• We cannot be responsible for unattended drop off packages. Signature required service is available.
• International freight is estimated and added following packing.
• We reserve the ability to substitute the method of shipping for best option available.
• Shipping discrepencies and box damage must be reported on reciept of order.

Returns & Cancelations

• We have a flexible return policy regarding in stock parts and do not typically charge restocking charge if items are return within 14 days.
• Special order parts, electric items and OEM parts are not returnable, including products in route.
• Special make parts cannot be canceled once production has begun.

• Any and all information collected on this site will be kept strictly confidential and will not be sold, disclosed to third parties or reused without your permission.

Instructions for Core Return:

Because many small offset press rollers are no longer being manufactured, our roller policy requires your old cores be returned within 10 working days of receiving the new rollers. If cores are not received, there could be a core replacement fee charged of $100 to $400 depending on the roller core. If cores are received damaged, there could be a core repair charge

• A UPS return tag and roller label is enclosed for your convenience.
• Rollers should be free of ink and grease before packing.
• Stick the ID label directly onto the rubber surface and wrap cores reusing existing packing.
• Pack rollers tightly, securing box openings and corners with good quality shipping tape.
• Loose cores can and will damage the box from the inside causing the roller to fall out and be lost.
• Roller cores must be received by us to complete the core exchange process.

Please note:
UPS will not pay claims for improperly packaged damage and loss, so please take great care in protecting the cores in transit.